Reed James Custom Pickups

Reed James Terms and Conditions

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Reed James Engineering – Terms & Conditions of Sales

 DISCLAIMER:

LEAD TIMES FOR STANDARD MODELS

All pickup orders for standard models have a lead time of approximately 4 to 8

weeks, depending on the type of order. Custom orders will take longer. Lead times

quoted are approximate and orders may take longer depending on my current work load.

Please understand that all pickups (other than eBay items) are built to order and

that although we work hard to get things out the door in the time quoted, sometimes

things get hung up and take longer than expected. This is the reality for any small

custom job shop.

 

LEAD TIMES FOR CUSTOM ORDERS

Expect a longer lead time to process custom orders. Unfortunately, once an order is

processed, NO CHANGES MAY BE MADE. (Please ask any questions before finalizing your

order!) Lead times may exceed 6-12 months, but that is extremely rare. For custom

orders, 4-6 months is not uncommon, but we do our best to get custom orders out in

3-4 months.

 

CANCELLATIONS

Reed James Engineering does not accept returns or cancellations on any custom or

made to order pickups. Store credit may only be issued on stock items. Returned

items must be in perfect condition, and returned within 30 days. By placing your

custom order you agree that all sales are final and that there are no charge backs

or cancellations.

 

DELIVERIES

 

Delivery times vary. Currently all orders are shipped USPS.  It is possible for

packages to get held up at times shipping to certain locations. All packages are

insured in case they are lost are damaged. If you wish to use a different shipping

company, please make that request at the time you place the order.  

1. Sales: All sales are final, no cash refunds. All Reed James Custom Pickups are thoroughly tested before packaging and shipping. As of this writing, there has never been a Reed James Custom Pickup that was “Dead on Arrival”!

All sales of Reed James Custom Pickups must be paid in full and fully cleared before starting work and or shipping, with no exceptions. Personal checks are not accepted. (We are still chasing a few bad apples that have damaged our trust!) expect up to 30 day lead times longer for one off custom orders

Orders of $399.99 or less can be paid by PayPal, U.S.P.S Money Order or Major Bank Cashers Check.

Orders $500.00 and up must be paid with U.S.P.S. Money Order or Major Bank Cashers Check.

(Other payment options may become available in the future.)

2. Shipments:  All shipments of Reed James Custom Pickups are Insured Shipping with a major carrier, with no exceptions. (Even the best carriers make mistakes and cause damage) if you made your payment with pay-pal all order will be shipped to the address listed on pay-pal  no exceptions.

In case of Shipping Damage: Inspect the Box upon arrival. Is it crushed or punctured? If so, take Pictures! Carefully open & inspect its content for damage. Report shipping damage within 24 hours of arrival to assure a valid claim! All packaging material must be saved for Proof of Shipping Abuse.

3.  Installation: Luthiers spend year perfecting their craft and learning how to avoid damage – Professional Installation is highly recommended.

Damage will occur if the following precautions are not observed:

Keep your Pickups separated! – Do not allow your Pickups to stick together or to any other magnetic surface!

Avoid touching or putting pressure of any kind against the Coil windings of your pickups.      

4. Returns: All Warranty Claims or Rewind Requests for Reed James Custom Pickups must be submitted within 30 days of sale. Claims or Rewind Requests submitted after 30 day will be subject to a 30.00 per coil rewind fee plus shipping. some additional charges may be added for covered pickups and vintage correct wire .

Returned Pickups must be packaged well and returned for warranty inspection for all claims. Customer pays return shipping. If it is determined you have received a defective product due to faulty material or craftsmanship, your parts will be repaired or replaced and reshipped to you, with your return shipping gladly refunded. As of this writing, we have never had a return due to claimed defects in materials or workmanship, so this is just for the lawyers!

Save your installation receipt.

5. Sales Accounts – Please send an E-mail request for a quote if you fit any of the following categories. Please include total estimated units, type, units per month, etc:

Individual sales: Quantity discounts available.

Wholesale:  For retail sellers wishing to carry our products.

Long Term Contract: For larger quantities delivered over time.


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