Reed James Engineering – Terms & Conditions
FOR STANDARD MODELS
All pickup orders for standard models have a lead time of approximately 4 to 8
weeks, depending on the type of
order. Custom orders will take longer. Lead times
quoted are approximate and orders may take longer depending on my current
Please understand that all pickups (other than eBay items) are built to order and
that although we work hard to get
things out the door in the time quoted, sometimes
things get hung up and take longer than expected. This is the reality
for any small
custom job shop.
LEAD TIMES FOR CUSTOM ORDERS
Expect a longer lead time to process custom orders. Unfortunately, once
an order is
processed, NO CHANGES MAY BE MADE. (Please ask any questions before finalizing your
order!) Lead times may exceed 6-12
months, but that is extremely rare. For custom
orders, 4-6 months is not uncommon, but we do our best to get custom orders out in
Engineering does not accept returns or cancellations on any custom or
made to order pickups. Store credit may only be issued
on stock items. Returned
items must be in perfect condition, and returned within 30 days. By placing your
custom order you agree that all
sales are final and that there are no charge backs
Delivery times vary. Currently all orders are shipped
USPS. It is possible for
packages to get held up at times shipping to certain locations. All packages are
in case they are lost are damaged. If you wish to use a different shipping
company, please make that request at the time you
place the order.
All sales are final, no cash refunds. All Reed James Custom Pickups are thoroughly tested before packaging and shipping. As
of this writing, there has never been a Reed James Custom Pickup that was “Dead on Arrival”!
All sales of Reed James Custom Pickups must be
paid in full and fully cleared before starting work and or shipping, with no exceptions. Personal checks are not accepted.
(We are still chasing a few bad apples that have damaged our trust!) expect up to 30 day lead times longer for one off custom
Orders of $399.99 or less can be paid by PayPal, U.S.P.S Money Order or Major Bank Cashers Check.
Orders $500.00 and up must be paid with
U.S.P.S. Money Order or Major Bank Cashers Check.
(Other payment options may become available
in the future.)
Shipments: All shipments of Reed James Custom Pickups are Insured Shipping with a major carrier, with no
exceptions. (Even the best carriers make mistakes and cause damage) if you made your payment with pay-pal all order will be
shipped to the address listed on pay-pal no exceptions.
In case of Shipping Damage: Inspect the Box upon arrival. Is it crushed or punctured? If so, take
Pictures! Carefully open & inspect its content for damage. Report shipping damage within 24 hours of arrival to assure
a valid claim! All packaging material must be saved for Proof of Shipping Abuse.
3. Installation: Luthiers spend year perfecting
their craft and learning how to avoid damage – Professional Installation is highly recommended.
Damage will occur if the following precautions
are not observed:
Keep your Pickups separated! – Do not allow your Pickups to stick together or to any other magnetic surface!
Avoid touching or putting pressure of any
kind against the Coil windings of your pickups.
All Warranty Claims or Rewind Requests for Reed James Custom Pickups must be submitted within 30 days of sale. Claims or Rewind
Requests submitted after 30 day will be subject to a 30.00 per coil rewind fee plus shipping. some additional charges
may be added for covered pickups and vintage correct wire .
Returned Pickups must be packaged well and returned for warranty inspection
for all claims. Customer pays return shipping. If it is determined you have received a defective product due to faulty material
or craftsmanship, your parts will be repaired or replaced and reshipped to you, with your return shipping gladly refunded.
As of this writing, we have never had a return due to claimed defects in materials or workmanship, so this is just for the
your installation receipt.
Sales Accounts – Please send an E-mail request for a quote if you fit any of the following categories. Please include
total estimated units, type, units per month, etc:
Individual sales: Quantity discounts available.
Wholesale: For retail
sellers wishing to carry our products.
Long Term Contract: For larger quantities delivered